Below FAQ are some common concerns of our customer before purchasing the product.
If you have other questions, please just send it to support@apektra.com.
Pre Sale Questions
Q: “Why should I open a apektra.com account?”
apektra.com account helps you maintain a record of your previous orders, track your current order, track your special offers, Coupon and makes checkout quicker and easier, as your details are already saved in your account.
Q: “How can I open a apektra.com account?”
To create a apektra.com account, click on Login icon that appears on the top right corner of your screen. You can create your account using mobile & Email ID.
Q: “Forgotten password?”
You can reset your password by providing your email id on login page and clicking on forgot password.
Q: “Forgotten email address?”
Write to us at support@apektra.com with the details you do remember, and we will try to help you as soon as possible. nalos you can login your account via login with OTP.
Q: “Will I be able to order more than one of the same items?”
Yes, you can order more than one item we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity.
Q: “Why if the items in my shopping cart are no longer available?”
Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your Trendivastra.com Account. If you are not logged in, do so by clicking on the Login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked-out item in your Shopping Cart. You need to remove the same (using the small cross next to the item) before Checking Out to purchase the available items.
Q: “Does ‘Out of Stock’ mean I will be able to buy it again later?”
‘Out of Stock’ items are those products where demand exceeded supply and we couldn’t keep pace. Please click on the specific ‘Out of Stock’ Products that you are interested in and enter your email id to be the first to know as soon as it is back.
Q: “Is shopping at apektra.com secure?”
Yes, shopping at https://apektra.com is completely secure. For making payments, you are routed to the websites of our payment partners (Razorpay) which are completely secure. This routing of sensitive payment related content is done through https security.
Q: “Are there any additional charges (sales tax, etc) on items?”
There are zero hidden charges when you make a purchase on apektra.com. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Q: “How can I pay for my orders?”
We accept the following methods of payment:\Credit Card\Debit Card\Net-Banking\Paytm\Wallet\Cash on Delivery*
Q: “Do you offer cash on delivery?”
Yes, we offer cash on delivery option on all products.
Q: “Do you charge extra for Cash on Delivery orders?”
No, we are not charging on Cash on Delivery (COD) orders.
Q: “Is Cash on Delivery available at all locations?”
Cash On Delivery payment option is available only in some of the Pin codes. You can check COD Availability by entering your area pin code on product page...
Q: “How can I see my previous order?”
Login your account on apektra.com go to “My Account” to check your order history.
Q: “How can I track my order?”
To track your order, you can login your apektra.com account and choose “My Account” to view your order details. you can see your tracking number on your order ID...